this post was submitted on 06 Sep 2024
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Why? What did LTT do?
Out of the loop on this.
Quick summary, probably missing a lot, but...
And just general douche-baggery.
But mostly? It just means to take anything LMG does with a massive grain of salt. They have repeatedly demonstrated that they are not above manipulating their audience and influence to push anti-consumer behavior. So a video where they were "too spicy" for Google for promoting alternatives (some of which LMG themselves operate) is, to quote the children, sus. And yeah, it sounds like the issue has nothing to do with "don't use gmail or youtube" and all to do with "use this random third party app that bypasses all the ads so you can still use youtube".
Great summary! Here is the other side of the debate:
The backpack is overengineered and spares no expense in materials and durability, making it expensive. It is not overpriced. It may be unreasonably costly and not worth the purchase. The reason being it costs a lot to manufacture, not because it's overpriced.
Linus was stupid in his "no warranty needed" claim, as most people won't (and shouldn't) take his word for it. Nevertheless, it is true his store always replaced items without issue and continues to do so, warranty or not. The customer experience is generally much better than the average store, where you may have to fight for your warranty claim only for it to be refused anyway. This is what he meant. If stores are not honoring warranties, and his store is accepting returns without a warranty anyway, then what's the piece of paper worth anyway? But people like the piece of mind it provides, they learned the lesson and are providing it now. Of course the warranty never mattered either way.
I did buy the backpack. Months later I received a replacement set of zippers. There is nothing wrong with the original zippers, they just felt these ones are better and people who bought the backpack before the change should get them too. This has never happened to me with another purchase in my life, where the store decided to upgrade it for free and ship it to another continent for free, without me asking.
Months later they discovered the material used for the backpack floor isn't what they wanted. So they offered me (and all purchasers) a full refund and additional store credit. Nobody noticed the issue, nobody asked for refunds. They discovered it and offered refunds proactively, even though it's a non-issue. Again never happen in my life with another purchase.
Shitty for the employee to shit on GN. Commendable for Linus to stand by his employee publicly instead of blaming him.
You are correct they had lot of quality issues. It is also worth mentioning their overhaul that happened after that, improved processed, slowed down upload cadence, and the formation of volunteer "beta tester" viewers who watch videos pre-release to find errors not found internally. Good for them to try to improve.
Auctioning off the prototype cooler was quite egregious! As usual Linus took the heat on himself and never named the responsible employee who misallocated the cooler in their inventory.
A third party investigation found the sexual harassment allegations unfounded. Due to the nature of this we might never know the details though.
Linus invited Naomi to meet him in the meeting rooms of his hotel's lobby, which exist specifically for business meetings. She later untruthfully misrepresented it as an invite to his hotel room.
In general, the transparency at which their business operates makes it very easy to point out flaws. I think it's better than the opaque businesses where this can't happen.
I agree with these of your points I didn't address.
Hope this provides both sides for readers, and thanks again.
Didnt they find out about the backpack floor BECAUSE one of the customers wore through the floor? I believe i remember linus telling them that "wasnt possible" or something to that effect before recieving the backpack in question and finding out the manufacturer removed the second layer they had requested because they thought it was a mistake
I hope I recall correctly: I was watching an episode of wan-show where they looked into a backpack returned from a miner after heavy wear, but little real damage. Live on the show they wanted to showcase the double bottom, so they cut into it (can't recall if this was in the miners backpack or another one) and were surprized to realize there wasn't a double bottom. Linus quickly assured, still live, that this would be handled for all customers.
LMG did blame the manifactures of the backpack for removing a layer in a late stage design adjustment, but LMG have also alledegly taken a huge cost on assuring customers that they can receive a new backpack for free if the bottom fails for any reason.
My memoery of this might be fuzzy, and the story I have heard comes fully from LMGs perspective, so take everything with a grain of salt.