PDX is one of the few companies I'll (barely) forgive for this behavior.
Their degree of experience and institutional knowledge on making systems that function well for strategy games is frankly unmatched, they're like 10ish years ahead of the rest of the genre, usually.
Employing those people for that length of time to build up the experience necessary to deliver consistency like this probably means you need a very reliable, predictable income stream, something you can count on like clockwork. That'll give you the freedom to let some random dude iterate the same thing for 10 years, making it gradually better and better.
Given how much room for improvement the grand strategy genre still has, and how difficult it seems to be to perfect compared to something like a shooter, I understand why this might be necessary to give any kind of high chance of continuing success.
So, I barely forgive them for this bs, more than I forgive others that do it. WoW pioneered this pattern, I think, and it did work for them.