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submitted 3 months ago* (last edited 3 months ago) by [email protected] to c/[email protected]

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[–] [email protected] 2 points 3 months ago

There's that, but people do lie as well.

Also, even if you've rebooted, you could still have some bad state in the HW. A good tech support person will have you shut down completely, wait a few seconds (they'll ask you to check cables or something), then turn it back on so the capacitors can clear. Rebooting solves 90% of problems, this process solves most of what's left.