this post was submitted on 23 Jul 2023
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In a word: underfunding. There are just far too few branches with far too few employees to effectively serve far too many people who don't have the option of getting it done anywhere else.
This leads to long lines and angrily impatient clients, which is so stressful in the long run as to crush the spirits of even the most cheerily helpful and dedicated public servant.
All of it could EASILY be fixed by building more locations, expanding open hours, hiring more staff and letting people do some of the things themselves online, but politicians would rather spend your tax dollars on tax breaks for the rich and corporations.
The REAL solution is to build robust public transit so that a decent amount of people don't even need to own a car and therefore don't need to worry about going to the DMV.
But like you said, the rich and the corporations come first.
Except for the fact that, in spite of the name, the DMV isn't just about motor vehicles. It's also the main source for getting government ID, which is necessary for many things including, in some states hit particularly hard by right wing demagoguery, exercising your right to vote.