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TfL requires in-person password resets for 30,000 employees after hack
(www.bleepingcomputer.com)
this post was submitted on 16 Sep 2024
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Cybersecurity
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I imagine this process is more about ensuring the employee is the one entering the new password, rather than the malicious actor - which would easily be possible if a simple password reset email was sent out.
I guess that's possible, but then that user would be locked out of their account and they'd quickly figure out whose account was compromised when the employee can't access things anymore.