this post was submitted on 28 Sep 2024
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Those other applications come from an external vendor, we only provide the VM to run them.
We hate those even more than you do.
You can't
Every single issue that occurs with those applications gets thrown in our laps to fix.
This includes all of yours as well as all your colleagues.
See I think this is where in general people in it misunderstand the impact.
Like, if it's -40 and your furnace breaks, who is having the worse day, you or the furnace repair man?
The repair man might be grumbling because they have to do their job, but you're grumbling because you're freezing. You both might be grumbling, but by way of impact there is a massive asymmetry in impact.
But that is only looking from one perspective.
That repair man is going around to many peoples freezing houses. They are also freezing their butts off all day. And not just one period in winter, every single day of winter.
And when they fix a house, they don't get to enjoy the warmth afterwards. They have to go to the next freezing house.
Understand that impact.
I believe I understand the perspectives, but I'm unconvinced that there isn't asymmetry. It's one person's job.
Like, I'll whine all day about my job. But I'm under no illusions that I didn't sign up for it, and I'm extremely cognizant that while it's a bummer that I have to do my job, I understand that the people I support are having a worse day than I am. I'm not doing anyone a favour, I'm doing my job.