this post was submitted on 03 Oct 2023
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I'm a framework owner. For about 4 months.
I love the philosophy, I love the design, I want them to succeed.
Full disclosure, in those four months I've had to RMA two different main boards of the series 13 Intel. One was a battery charging issue, and the other was a bad DDR channel.
There's no getting around the fact that this is a new company, and they're going through some design teething pains. I hope, that they improve in the future, but for non-technical people I've stopped recommending framework, at least for the next few generations.
They do offer a Chromebook, and I had intended to buy Chromebooks from them for family members, maintenance-free operating system, hard to break, reliable hardware. But right now they're just not there. I would still have to debug and maintain those deployed frameworks.
For technical friends, 100% I recommend it
My partner has a Framework and we both love it!
I know someone else with an earlier Intel Framework 13. They're not super technical but were able to swap out the main board just fine. Framework sent a new board, they undid a few screws and job done.
I've had several Dells need repair and I've helped friends with their laptops. Pretty much every other company will first fight you about whether the repair is a valid warranty repair. Then you either send it away for up to a couple weeks or schedule some technician to come to your home. Then all that happens is some parts are swapped out.
Framework's customer service and ability to easily repair it yourself seriously cannot be overstated.
Plus, they're just nice machines! The keyboard feels nice as does the trackpad. The build quality is also excellent. My current laptop is still going strong and I got it just before their first release. I'm waiting for it to fail so I can get a Framework and be cool like my partner.