this post was submitted on 15 Nov 2023
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Gaming

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In case you're out of the loop, the old Steam Deck had Philips screws that screwed into self-tapping plastic holes. This lead to occasional stripped threads and often stripped screwheads.

Valve absolutely did not have to change their screws, and its probably actually against their best interests. While other companies around the world are constantly in search of new ways to screw their own consumers, Valve goes out of their way to update their screws to make them easier to install/remove by changing to torx screws and added metal threads in the backplate. Those who know anything about mechanical engineering know this is not an insignificant amount of effort they put into it.

This is a small change that makes a huge impact, and speaks volumes about the ethos of the company. It says:

  1. We want to make our devices last longer, and be easier to repair.

  2. If you want to buy the cheaper tier and save yourself a few bucks by installing whatever SSD you want, go right ahead.

  3. We trust you to make decisions for yourself.

  4. Most importantly, we respect you, the consumer, and want you to fully own and control the devices we sell.

Valve is by no means perfect, and there's plenty more they could be doing, but they've earned my respect and my patronage and I won't buy games from anywhere else. I will buy whatever future products they sell, even if I don't think I'll use them regularly.

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[–] [email protected] 1 points 11 months ago

Fair point, although I'd argue that this is probably a cheap and standard extra step

Molds and turn around time are definitely expensive... But much cheaper if you wait until the next version that probably will have different mount points for the newer internals

I'm not saying this isn't worth praising, I'm just saying this is exactly what integrity and giving your employees autonomy looks like. You come back for version 2, and you take your lessons learned, you explore the improvements that you thought up during the last version

It's just basic craftsmanship, but that has unfortunately been smothered in most places these days. You have to be big enough for this to be an R&D effort you can afford to fail, but small enough no one has bought you up to wring you for value