this post was submitted on 29 Nov 2023
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Exos X20 bought direct from Newegg on Black Friday, Zero warranty? (alien.top)
submitted 11 months ago by [email protected] to c/[email protected]
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I noticed my X20 Seagate from Newegg was missing 7 months from it's warranty when registered on the Seagate website. This is a common issue, and Seagate usually corrects the warranty expiration date without issue.

However, after supplying the info on this new Exos X20 "Shipped and sold by Newegg",Seagate support informed me that my drive is OEM and doesn't have a Seagate warranty.

I'm already 18+ hours into a full parity sync on this drive - but definitley am concerned about having no warranty on what is supposed to be a brand new HDD.

What would you do in this situation?

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[–] [email protected] 1 points 11 months ago (1 children)

Happened same to me too. Was talking to seagate representative to increase the warranty and he told me it’s oem

[–] [email protected] 1 points 11 months ago

That's exactly what happened to me. Do you have someone higher up looking into it? I was told by Seagate that Newegg is one of their trusted sellers this should not happen. Seagate assured me they will get back to me. Whether that happens is still a mystery.