this post was submitted on 19 Jan 2024
744 points (99.2% liked)
Technology
59111 readers
5184 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
What consequences don't I understand? Like not having cable?
To play devils advocate, my guess might be that consumers will have to schedule to return hardware or something. But honestly, it’s just so they can bully people when they try to cancel.
Yeah, it wouldn’t be hard to just charge for the hardware if it isn’t returned.
Shit, Comcast has a pretty decent change of charging you for the hardware even if you do return it.
Lol
The 'hardware' is also $30 crap you can buy off eBay or wholesalers usually. Some of the modern ones even overheat because they are so poorly constructed, lol. I love the little "Designed with ❤️ in Philadelphia. Made in China" tagline on the label with the implied "Overheats in any climate above 40F indoors" just afterwards, lol. Comcast quality.
Since they don't let you to keep the hardware in the case they unsuccessfully bully you to keep the subscription, this is a not a problem, the hardware need to go back in both cases.
The article says, people might accidentally cancel their whole package when they only mean to cancel a single item, or they might cancel a single item and not realize it loses them a bundle discount.
Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they're not going to make that mistake.
Dunno, sounds hard.. what if we just don't let em cancel?
Charge them a service fee as well for using the agents, even if they are automated