this post was submitted on 19 Jan 2024
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744
Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)
submitted 9 months ago by [email protected] to c/[email protected]
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[–] [email protected] 4 points 9 months ago (1 children)

If a company does that, they are teaching customers that the original piece is too high and that you can always haggle for a lower one. Is this really what they wanted? Sounds like this could hurt your business.

[–] [email protected] 5 points 9 months ago

I think they know the original price is bad but also that there's a significant chunk of people who either don't care or will forget to call in about a price reduction. They've probably figured out a fairly reliable figure as to what percent of their customers will or won't haggle and run revenue projections off of that.