this post was submitted on 16 Feb 2024
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744
Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 8 months ago by [email protected] to c/[email protected]
71 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 33 points 8 months ago

I once had a charge for Air Canada on my credit card. I immediately called in to the fraud number and said my number had been stolen. They asked me how I knew. I said I would never in my life fly on Air Canada unless there was no choice. They laughed and canceled the charge.