this post was submitted on 09 Mar 2024
1042 points (94.5% liked)
Technology
59091 readers
5286 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Would also need to get a burner phone number w/ answering machine to take calls from 240 million grandmas, cheapskate businesses and cash-strapped public schools for any & all tech support questions until the end of time, because if there was an issue with system stability in any way whatsoever, or if the router went down or the printer stopped working, they'd assume it was the fault of 'the guy who changed everything'.
Linux is great & everything, but this sounds like a recipe for utter disaster, not a way to make an easy buck.
I can't agree with this more. People like to sell Linux as a magic bullet, but it does not and will not everything everyone needs without maintenance and people really like to hand wave or downplay that need.
Sure, you could find a solution for what they're using now. What happens when they need something else and they're so tech illiterate that they don't even know what you did to their machine? They wouldn't even know how to install new software, and if they did, they wouldn't know they need to click the Linux version, etc. It's not always about feasibility and available options, it's often about the fact that people just won't fucking know what to do. Even if you assume there are enough options available, they won't know how to do so.
And every step Microsoft takes to shoot themselves in the foot, and every step Linux takes to make this easier, everyone comes screaming about how much this could change things.
But until Linux has a HUGE market share - like in the 30-70 percent range - developers are not going to take it seriously and alleviate this process. Even with how well MacOS does, this is not even a solved problem entirely there - there are still hang ups and still software that doesn't get released for mac. Linux would have to pass where Apple is today for this to become remotely accessible to an every day person.
And even THEN there's the question of different Linux distros.
Most people only need internet access. Look at Chromebooks.
While I don't really disagree, look at the market share of Chromebooks. If "most people" only needed internet access, "most people" would be on Chromebooks by now. It's not like they're unknown anymore.
Not really how the market works. Inertia is huge, brand image (Apple) is huge, social pressure (Apple) is huge, simply not knowing is huge. The newcomer always has the disadvantage to get converts. (Not to mention many of the people that only need internet have iPads only.)
Yes, but Chromebooks are far from "newcomers" these days. They've been out a while. Many people who grew up using them in schools are now making their own purchasing decisions, etc.
Comparatively they are the newcomer by far. Remember when they first came out they were considered failed, then it took what 8 years later for them to start to become adopted much at all.
Yup their own purchasing decision and over half will have had bad experiences with the cheapest, slowest, pos Chromebooks their school bought. And they will want that sex appeal, look at me, luxury, Apple.
I lived in this town and there was this"computer and pawn" place. They did this to people's computers. I constantly had people come into the computer place I worked at very confused. Not knowing why they needed a password to install things, where is Microsoft office, how do I print, etc. Most of these people didn't have the money to put windows back on, but, those that did, did real quick. All this did was scare people away. If we started replacing Linux on people's computers it needs to come with a intro tech support plan and a short intro class explaining the basics.
At this point the people that benefit the most easily are those who only need email, Web browsing and or are old. People who work off their machine are going to use Windows and that former demographic usually just use their phones or a tablet now. At least in the US
Yeah hard pass.
Will I take advantage of the heavily discounted used market this causes? Maybe. (Assuming they manage to actually convince people they should move to 11, which also sucks.) But there's good reason not to be IT for people who can't manage it themselves. It's a huge headache.
Easy fix: don't offer support
More expensive easy fix: contract with a call center in India to do "support" for you.