Damn. This guy is smart and awesome. That was a cool video.
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Hopefully this other dude was just un-lucky: https://youtu.be/zmlt_FXaz1Q?si=hrqAXGSFjIxHLOpU
AS also commented on it in the video comments - seems like the company is building everything from scratch (including customer support) and missed an easy solution of just sending that guy a new unit once serious errors were occuring.
He is right, don't buy Kickstarter devices as products at best they are dreams that might come true one day.