Complainers are loud that's all. The vibe of this expansion was made pretty clear waaaaaay before launch.
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The most common complaint I saw was that our character wasn't the main character, and I'd argue you never have been the main character. Your character makes no decisions, we just nod silently. So I don't see how that gained traction as a talking point.
Also true, which while I can understand how the WoL might have been a silent main character in the previous two expansions (since the story more or less revolved around their power) is still a ridiculous complaint. People love Heavensward and the WoL is basically just hited muscle then.
I had fun, but I thought the writing was pretty weak. The Scions and Erenville felt flat, and Krile especially, which was weird, since it seemed like she was supposed to be important this time.
A lot of the beginning felt like it was building up plot points and doing foreshadowing, and then nothing came of it.
The pacing was rough, especially in the last zone. The design of the inside of the volcano filled me with rage