this post was submitted on 12 Jun 2023
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Beehaw Support

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Support and meta community for Beehaw. Ask your questions about the community, technical issues, and other such things here.

A brief FAQ for lurkers and new users can be found here.

Our September 2024 financial update is here.

For a refresher on our philosophy, see also What is Beehaw?, The spirit of the rules, and Beehaw is a Community


This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.


if you can see this, it's up  

founded 2 years ago
MODERATORS
 

A few quick notes on discussions the administrator team has had, since we've fielded a lot of questions in these particular fields. We're posting this both for transparency and to help us limit the load of having to respond to each of you individually.

  • We would like to become an official nonprofit at some point, but there is a cost associated with this, we are not lawyers, and we might need to change where/how we collect donations to do so.
  • We've upgraded the server approximately 7 times now. We're trying to balance fiscal responsibility with server costs. We are aware that digital ocean isn't the cheapest server and we are trying to be conservative with estimates and give ourselves extra runtime at whatever tier we are on. We're also hoping that the upcoming lemmy version will solve a lot of our CPU-bound issues.

We are aware of the following bugs:

  • the "report created" indicator flashes in the bottom left corner for some users randomly, even non-moderator users
  • sometimes, briefly or without a refresh, the username in the top corner will not be your own; as far as we can tell this is purely cosmetic and is not a security issue
  • sometimes the post you're in changes to another post for no clear reason
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[–] [email protected] 35 points 1 year ago (4 children)

I know most users here are against monetization, but I think that a simple Shopify storefront with behaw merch would go a long way to help entice more people to make a monitory donation. I would love a beehaw mug, stickers, and maybe even a shirt or a hat.

[–] [email protected] 22 points 1 year ago (1 children)

Good monetization: giving people tote bags, pens, t-shirts, stickers, coffee mugs, or window clings "in exchange for a donation" like PBS does.
Bad monetization: selling the ability to downvote posts, selling avatars, selling the ability to have your post stickied, and all the other ways shitty forums sell prestige

[–] [email protected] 12 points 1 year ago (1 children)

For only ~~$1/mo~~ $5/vote, I'll give your user the ability to downvote Comments in this thread only. Act now, time is limited!

[–] [email protected] 12 points 1 year ago (1 children)

Can I pay you in the self-assessed cash value of my foot pic NFTs?

[–] [email protected] 5 points 1 year ago

It's going to be a long wait before the flood of PM_ME_UR_ profiles covers that.

[–] [email protected] 11 points 1 year ago (1 children)

I also really do not mind donating via Patreon or Ko-Fi or GoobGab or DinkleCoin or ScrungePay or whatever the hell people use that's ethical now.

[–] [email protected] 14 points 1 year ago* (last edited 1 year ago) (1 children)

We do have an OpenCollective where you can donate and see our expenses: https://opencollective.com/beehaw

Though please don't donate if you need the money, we're doing fine financially.

[–] [email protected] 3 points 1 year ago (2 children)

The approximate yearly budget and estimated annual budget are quite different, what are those two numbers representing? Unrelated: I really appreciate what you're making happen here, and I really look forward to being a part of it.

[–] [email protected] 3 points 1 year ago

Good question! I don't quite know but here's what I think.

Estimated Annual Budget is

  1. All active monthly subscriptions. Multiply by 12.
  2. All active yearly subscriptions.
  3. All one-time subscriptions in the past year.
  4. All inactive monthly subscriptions that have contributed in the past year. https://docs.opencollective.com/help/collectives/budget#budget-calculations

Approximate yearly budget is what they we'll spend for the year based on past transactions and trends? Note that this month will definitely be quite a bit more expensive than all previous ones (Probably something like ~500$) so this approximation is most definitely wrong.

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[–] [email protected] 6 points 1 year ago

I really like this idea, and I could even something that artists do on SoundCloud where an album costs $5 minimum but you can write in your own price above and beyond that initial $5.

I'd happily pick up a sticker and tack on a donation.

[–] briongloid 6 points 1 year ago

Merch is a great way to fund, paying a designer to create some graphics could be cost-efficient.

[–] [email protected] 32 points 1 year ago

Thank you for all the hard work! Hopefully things will eventually slow down and less pressure will be on your shoulders. This community is more relaxed and feels like a casual hang out if anything and it’s definitely a breath of fresh air. I’m glad to be here and I’ll be sticking around for sure

[–] [email protected] 18 points 1 year ago (3 children)

Thanks for all the hard work. It's seen and appreciated.

On the existing bugs/issues, are these issues with the Lemmy code in general or with the specific implementation here? Do you all need help triaging or finding root cause of issues? I am a test engineer and might be able to help out with digging into finding problems.

[–] [email protected] 16 points 1 year ago (1 children)

We will post in beehaw support when we have specific issues, we did this a few days ago and there's already merge requests to fix it

[–] [email protected] 9 points 1 year ago (1 children)

I'll keep a closer eye on things and maybe I can lend a hand for future problems. Glad they are getting addressed!

[–] [email protected] 11 points 1 year ago

There is, certainly, a memory leak somewhere in the Lemmy software. @[email protected] has been trying to identify the precise location(s).

[–] [email protected] 14 points 1 year ago

I'm sure the Lemmy developers would like help triaging and finding root cause of issues! Here's where you can find their repos : https://github.com/LemmyNet/

[–] [email protected] 12 points 1 year ago

They're Lemmy-wide I believe. Have a second account on lemmy.world and I've seen at least the first and third bugs happen there too.

[–] [email protected] 18 points 1 year ago (1 children)

I mean I have a 10gbps home connection with 1gbps backup and a server rack! No but really, I came from enterprise architecture and built some massive global pubsub networks (on the tune of 900m users/devices). Be happy to give a hand on the infra side if needed!

[–] [email protected] 13 points 1 year ago

if you'd like to chip in please join the discord or matrix- as a general statement we are not looking to have people self host beehaw for us at this point in time

[–] [email protected] 16 points 1 year ago

Thank you for all the tireless work. I can't even imagine how slammed all of you must be right now.

[–] [email protected] 13 points 1 year ago

Thanks for all the work you guys are doing. It's really heartening to see someone trying to pick up the pieces with the mindset of not tolerating the intolerant.

[–] [email protected] 12 points 1 year ago

Thanks for trying to figure this out. I can’t imagine home much time this is requiring of you, and bet this isn’t what you thought you’d be doing in June.

[–] [email protected] 11 points 1 year ago* (last edited 1 year ago) (1 children)

Seems like a lot of instances are being hit hard today. The mod (Ruud) at lemmy.world has been posting about his server upgrades as well. Here's his latest update: https://lemmy.world/comment/102234

[–] [email protected] 4 points 1 year ago (1 children)

Not surprising, given that today's the day five thousand subreddits go dark. People have to get their internet fix somewhere.

[–] [email protected] 5 points 1 year ago

Currently at 7742! (according to https://reddark.untone.uk/)

[–] [email protected] 9 points 1 year ago (2 children)

What are the current specs of the server y'all are using ?

[–] [email protected] 11 points 1 year ago (3 children)

Beehaw.org is run off Digital Ocean, they currently have 16 vCPUs and 32 gigs of ram. They plan on hopefully scaling back down once the whole reddit migration situation has calmed down.

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[–] [email protected] 2 points 1 year ago (1 children)

Depends. Who wants to know and why...

I think we got it on an rpi. Thanks for the donations, we managed to buy two of them.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

Lol, because I'll be spinning up an instance this coming weekend with some QoL changes that I'd like to see, but don't think would be merged in (route schema for posts as i dont like {url/post/{post_id})

[–] [email protected] 9 points 1 year ago

Appreciate the transparency and hard work! It's impressive really with the massive influx this place is experiencing.

[–] [email protected] 8 points 1 year ago (1 children)

So if we are a non profit coop, can we get paid for code contributions and moderation via the donation pool?

[–] [email protected] 13 points 1 year ago (1 children)

I'm 100% for paying people who deserve it but we do not have policies around this and we are not incorporated nonprofit yet

[–] [email protected] 8 points 1 year ago (1 children)

I think that would be the most awesome thing. Have you looked at social.coop for support?

[–] [email protected] 7 points 1 year ago

not yet, but we'll definitely be reaching out to the community around these sorts of things when we're ready

[–] [email protected] 8 points 1 year ago

Thanks for all of the work and for the regular, transparent communication!

[–] [email protected] 8 points 1 year ago

Appreciate all the work you do in keeping this instance running! I haven't donated yet, but plan to do so in July, in the hopes that operating costs settle out after the the final impact of 3rd party app closure on the 30th.

[–] [email protected] 7 points 1 year ago (1 children)

Thanks for all the hard work. I just sent $10 your way to help support this project.

[–] [email protected] 4 points 1 year ago (1 children)
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[–] [email protected] 7 points 1 year ago (1 children)

Not to throw an unwanted suggestion but would an OVHCloud eco server work for this?

I'm not an expert in any way but I've had no issues with my instance and it was a lot cheaper than anything else I could find.

[–] [email protected] 9 points 1 year ago (1 children)

We are busy investigating alternatives, thank you for your input

[–] [email protected] 5 points 1 year ago

Sorry I am a busybody. For what it's worth: Pair. I am an ex-sysadmin and I know a mess of people who worked for Pair and say good things about them. Their physical and customer service is excellent. I've had/have multiple accounts with them, some for 501c3 orgs, and never had any major problems with them. (Nothing is perfect.)

[–] [email protected] 5 points 1 year ago

Goofy question 'cuz I'm new here, but I noticed the LemmyNet GitHub has a dockerfile showing the backend is compiled against musl. Is there still an enormous performance difference between modern glibc malloc and musl? I get it, there's fun in cramming image sizes down as much as possible, but in my experience the advantages of musl disintegrate pretty quickly once you get past the "interesting toy" stage of things.

I don't know how evolved your ops platform is at this point but if you can canary in some glibc built pods/containers you might find an appreciable difference.

[–] [email protected] 5 points 1 year ago* (last edited 1 year ago)

I set up a recurring donation today, it's small but I hope it helps. I'm so glad I found this place, thanks for having me. You guys are amazing, the world is better for having people like you in it!

[–] [email protected] 4 points 1 year ago* (last edited 1 year ago) (1 children)

Are you talking about a US 501(c)(3) kind of non-profit?

[–] [email protected] 9 points 1 year ago (1 children)

most likely (we also want to be a co-op i think, which may or may not be possible with that designation)? but we're not experts on any of this and it's such a far-in-the-future question relative to all the stuff we have going on now so it's tough to even answer that definitively.

[–] [email protected] 3 points 1 year ago

I'm a supporter of The Artisans Coop, if you need/want to see if they might have feedback or anything on the process. They have a Discord server.

[–] [email protected] 2 points 1 year ago (2 children)

Thanks for what you're doing, we appreciate it.

Incidentally, do you know why I would get a 'language not allowed' error when replying to a post that has no swearing/nsfw language?

I'm thinking it must be an error because there wasn't anything remotely offensive in there.

Couldn't see how to message a mod so apologies

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