(Kent Brockman voice) JUST TAKE A SCREENSHOT, PEOPLE!!
Aside from reading comprehension, it seems as though people absolutely lack the ability to problem solve. Head scratching is as far as many will go. I can't count how many times I've found inefficient, tedious, or straight up broken systems or out of date info in my office and when I ask people if they've ever contacted IT about it or tried to figure it out they just say "Eh, nah, I just leave it and it works itself out." No. My guy, you're just doing it wrong/taking an extra 15 minutes to do everything you're doing because of the workarounds.
Thanks! It's just wild to me that people don't have the curiosity to at least search up something they don't understand first. Also lol at me not seeing my whole mess of cellphone typos before posting, haha