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Thank you.
This post made me realize that sometimes I get a little too annoyed when other people don't understand concepts that are completely obvious to me.
I'll have to reassess how I explain certain things, like how being connected to wifi doesn't mean having internet. Things like that are just not graspable when someone simply doesn't know all the steps that lie between a server and their phone at home, and that's absolutely fair.
It's common sense to a techie, but it's not actual common sense, as in everyone naturally learns this as they grow up