Ask Lemmy

26701 readers

1196 users here now

A Fediverse community for open-ended, thought provoking questions

Please don't post about US Politics.

Rules: (interactive)

1) Be nice and; have fun

Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them

2) All posts must end with a '?'

This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?

3) No spam

Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.

4) NSFW is okay, within reason

Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either [email protected] or [email protected]. NSFW comments should be restricted to posts tagged [NSFW].

5) This is not a support community.

It is not a place for 'how do I?', type questions. If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email [email protected]. For other questions check our partnered communities list, or use the search function.

Reminder: The terms of service apply here too.

Partnered Communities:

Logo design credit goes to: tubbadu

founded 1 year ago

MODERATORS

[email protected]

How to work with someone that regularly arrives as the wrong answer? (lemmy.world)

submitted 5 months ago by [email protected] to c/[email protected]

81 comments fedilink hide all child comments

I work with a person that went presented with a problem, works through it and arrives at the wrong solution. When I have them show me the steps they took, it seems like they interpret things incorrectly. This isn't a language barrier, and it's not like they aren't reading what someone wrote.

For example, they are working on a product, and needed to wait until the intended recipients of the product were notified by an email that they were going to get it. the person that sent the email to the recipients then forwarded that notification email to this person and said "go ahead and send this to them."

Most people would understand that they are being asked to send the product out. It's a regular process for them.

So he resent the email. He also sent the product, but I'm having a hard time understanding why he thought he was supposed to re-send the email.

I've tried breaking tasks down into smaller steps, writing out the tasks, post-mortem discussion when something doesn't go as planned. What other training or management tasks can I take? Or have I arrived at the "herding kittens" meme?

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 19 points 5 months ago* (last edited 5 months ago) (1 children)

Ok I'm glad I'm not the only one who is confused. Idk if I'm just stupid, but I read the OP three times and cannot for the life of me understand what was supposed to happen with the emails and products. Can someone explain it to me?

Edit: Ok, I get it now after taking a few minutes, but the instructions are still vague. "This" is not a specific indication. Sounds like the employee sent both the product and the email just to be safe because the instruction was ambiguous. It sounds like the employee was uncertain what was meant, but for whatever reason didn't ask for clarification.

So why didn't they ask? Does this employee get pushback for asking for clarification? Were they being lazy? Are they an anxious person? There are many possibilities here.